ozfortress Support¶
We understand that sometimes it's hard to wrap your head around specific rules, how something applies to your official matches, or what to do when in an active dispute with another team.
That's ok! We're here to help. Have a question about a rule, or something you can't find an answer to in our docs?
Discord Support¶
We offer dedicated support channels to each competitive format we host, along with a #ticket-support channel for opening a support ticket directly with our staff, useful for more sensitive questions/disputes.
- For Sixes (6v6) related questions or concerns, please use
#sixes-support. If you wish to speak to an administrator directly, you can leave a message with "dm me" and an administrator will get back to you. - For Highlander (HL) related questions or concerns, please use
#highlander-support. If you wish to speak to an administrator directly, you can leave a message with "dm me" and an administrator will get back to you.
Other Support¶
We currently don't offer any other league support avenues, but we are looking to offer more in the future.
Before you reach out, do any of the docs below answer your question?¶
We have a Frequently Asked Questions page which may answer your question, if not please feel free to reach out!
ozfortress FAQ
ozfortress Guides
Community Guidelines
Global Ruleset
Sixes Ruleset
Highlander Ruleset
League Info
Reporting Misconduct¶
Not sure where or how to report player/team misconduct? Don't worry, we have the answers you are looking for! We do ask that you peruse through our docs pages before reporting player or team misconduct. These docs may contain information to help you, help us when submitting your report.
Community Behaviour Reporting¶
To submit evidence for a Community Behaviour Review, please make a new thread here.
ozfortress account required
You will need to have an ozfortress.com account and be signed in to make a submission.
Alternatively, you can also submit evidence for a Community Behaviour Review by making a new ticket under the “Community Behaviour Report” option in #ticket-support of our Discord.
Please note
Your submission can only be seen by members of the Behaviour Panel and league administrators, but please be aware that in the process of verifying some evidence, or even when delivering the infraction, the offender may become aware of who submitted it inadvertently through the timing of the infraction's delivery, through the infraction itself, or by figuring it out themselves. While we endeavour to keep the reporter's anonymity, please understand that it is not always guaranteed.
Submission Template¶
Below you'll find the template needed when making a Behaviour Report through either our website or our Discord.
Suspect(s) ozfortress.com account(s):
Your ozfortress.com account:
Evidence(URL):
URL(s):
Additional Notes (when it occurred, where, etc):
Reporting Cheating¶
Not sure where or how to report player/team for suspected cheating? Don't worry, we have the answers you are looking for! We do ask that you peruse through our docs page on Anti-Cheat before reporting a player or team for cheating/exploiting. These docs may contain information to help you, help us when submitting your report.
Anti-Cheat Reporting¶
To make an Anti-Cheat Submission, please make a new thread here.
ozfortress account required
You will need to have an ozfortress.com account and be signed in to make a submission.
Anti-Cheat tickets are currently not open via our Discord, so you will need to make a thread on ozfortress.com using the link above.
Please Note
Your submission can only be seen by the General Head Administrator, the Anti-Cheat Panel and yourself.
Submission Template¶
When submitting evidence, use this template:
Suspect(s) ozfortress.com account(s):
Your ozfortress.com account:
Team:
Evidence(URL):
URL(s):
Additional Notes(ticks):